FAQ

Frequent Questions

• Where does NYM ship?

  We ship anywhere in the contiguous US via Standard Ground.

• How much does shipping cost?

  Free shipping on orders of $30+ or flat ground shipping for $10

• When will my order ship?

  After you’ve checked out, orders take 1-2 business days to be processed and 5-10 business days to be delivered. You can also track your order at any time by logging into your NYM account or by contacting customer service - hello@nymbrands.com

• My package arrived damaged/broken

  Oh no! Please reach out to hello@nymbrands.com so we can chat about this!

• Adjusting my order

  If your order is shipping to an incorrect address or contains an error, please reach out to our customer service team as soon as possible - hello@nymbrands.com

• How do I track my order?

  You can track your order at any time by logging into your NYM account or by contacting customer service - hello@nymbrands.com

• Where can I find NYM near me?

  Check out the Find My Store feature to find your favorite NYM products near you!

• Which payment methods do you accept?

  We accept ShopPay, Paypal, AfterPay, Visa, Mastercard and American Express credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

• Partnerships/collaborations

  Feel free to send us a DM on Instagram (@notyourmothers).

• Where are your products made?

  All NYM products are made in the USA.

• Is NYM cruelty-free?

  We love animals here at NYM so we refuse to test on animals (this includes our manufacturers)! There is also no third party testing done on our line of products.

• Is NYM vegan?

  Our products are plant-based materials, and do not contain any animal products or byproducts (besides our Royal Honey & Kalahari Melon Line due to the honey, All Eyes On Me, and a few others due to the keratin) and are never tested on animals. Vegan will be noted on the product pages if a product is considered vegan.

• Is NYM packaging recyclable?

  Check out this chart to find out how to recycle your NYM empty packaging here!

• Where can I find a full list of ingredients?

  All of the goodness that goes into our products can be found on the individual product pages.

• Can I mix and match products from different collections?

  Heck yeah you can! To maximize benefits, we recommend sticking to one collection as they are meant to work together. Mix and match the products that vibe with your hair the best if you’re looking for a range of benefits.

• What are the ordering limits?

  Feel free to order up to 5 units of any product per purchase within 24 hours! Any orders that exceed these maximums within 24 hours will be cancelled and flagged as fraudulent.