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Shipping and Orders Terms & Conditions

Not Your Mother’s Shipping and Orders Terms & Conditions

Last Updated: September 13, 2021


Shipping – Domestic

Orders are shipped via United Parcel Service (UPS) Ground or Federal Express (FedEx). Not Your Mothers Haircare (NYM) is proud to offer FREE shipping to customers in the continental United States (U.S.) via UPS Ground or FedEx on orders of $40 or more. This offer is valid only on orders that include $40 or more worth of goods (not including taxes).  By law, flammable items are not permitted to ship by air.

In order to receive FREE shipping, your order must meet the following requirements:

  • The entire order must be shipped to one single address;
  • The offer is not valid on previous purchases; and
  • The entire order must be shipped to a valid address in the continental United States.

This promotion may be modified or terminated at any time without notice by NYM.

Domestic orders within the continental United States are usually shipped within three (3) to five (5) business days after being received. Domestic orders within the continental United States are expected to arrive within two (2) to ten (10) business days from ship date, depending on your location.

Shipping – International

At this time, NYM only offers shipping within the continental United States. NYM is looking to expand its international shipping capabilities in the future.

Cancellation Policy

Orders may not be cancelled once placed. If your order is shipping to an incorrect address or contains an error, please reach out to our Customer Service team as soon as possible via email at

Return Policy

Unfortunately, NYM is unable to accept returns of items purchased, with the exception of damaged and defective goods. If an item arrives damaged or defective, please reach out to NYM via email at

NYM will issue refunds or exchanges on a case-by-case basis. The return and/or exchange request will be processed as soon as possible. If accepted, most returns and/or exchanges are processed within five (5) to seven (7) business days.

For all concerns related to our Products and Services, you can contact NYM through the following means:


1-844-2DEMERT (1-844-233-6378)

DeMert Brands, LLC
P.O. Box 82163
Tampa, FL 33682-2163



NYM accepts payment through the applications and payment methods provided through ShopPay, Paypal, AfterPay, Visa, Mastercard, American Express, and Discover credit cards or debit cards. NYM is not liable for the practices or technologies employed by these third-party companies to process the personal payment information required for a transaction and purchase of NYM Product(s).

Acceptance of Orders

The debit or credit card details you give to NYM will be validated before your order can be accepted. Payment will be charged to your account before dispatch of your order. All cardholders are subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment, NYM will not be liable for delay or non-delivery. NYM cannot and will not accept checks or money orders.

Order Processing

Orders are processed in the order that they are received, on the business day following their receipt. For example, orders placed on Wednesday will be processed on Thursday. Orders placed on Friday, Saturday, and Sunday will be processed the following Monday.

Orders are processed during standard business hours, Monday-Friday, 9 a.m. to 5 p.m. EST, excluding U.S. Federal holidays.

Product Availability

NYM does not guarantee the availability of its Products at the time of order placement. If a Product is not available, NYM will provide you notice and provide an opportunity for substitute products or process a refund.